Rescheduling Policy

The Customer understands that by reserving a seat in one of the company’s programs, they are assuming liability for changes that may effect course income, either directly or indirectly.  The Customer further understands that the costs incurred by the corporation to hold a single event may include contracted food and beverage minimum fees, minimum room rental blocks, and other expenses that are budgeted, in advance, before the course date – often times months in advance.  The Customer understands that rescheduling of their reservation (makeup course) may subject the corporation to lost deposits, fees, and penalties charged by hotels and/or venues, which may not be recoverable at certain venues.  For these reasons, ALL REQUESTS TO RESCHEDULE ATTENDANCE FROM A PREVIOUSLY RESERVED EVENT WILL REQUIRE A $250.00 RESCHEDULING FEE.  THIS INCLUDES ADDITIONAL EVENTS THAT HAVE BEEN PREVIOUSLY RESCHEDULED AND ARE REQUESTED TO BE RESCHEDULED AGAIN.  In addition, PREPAYMENTS FOR HOTEL COSTS MADE TO THE COMPANY WILL BE NON-REFUNDABLE.  The Customer understands that a repeat payment for hotel fees will be required if overnight lodging is requested, and will be determined by the company’s advertised rate at the time of registration. The Corporation reserves the right to reschedule courses based on unexpected conditions, natural disasters, disease outbreaks, epidemics, pandemics, or other unforeseeable events that are detrimental to the operational safety of the scheduled program.  In  the event such cancellation is necessary, Customers will be rescheduled for the next available program at their convenience.  A maximum of 1 scheduled change is permitted per customer unless approved by the Corporation.  All rescheduling changes must occur within one calendar year from the original date reserved and may not be permitted based on occupancy of the replacement date requested.  This will be at the sole discretion of the Company.  The Customer understands and agrees that ALL FEES PAID TO ATTEND A PROGRAM MAY BE NON-REFUNDABLE IF THEY ARE UNABLE TO ATTEND THE PROGRAM FOR WHICH THEY ARE REGISTERED.

Refund Policy

All requests for refunds must be made in writing or email format.  Refunds for program fees (defined as the total sum of any payments made excluding hotel reservations) are determined based on a pro-rated schedule prior to the date of the program as follows:

91 or more days prior to the program date:  All program fees are fully refundable minus a $250 reservation fee.

90 to 61 days prior to the program date:  50% of the total program fees will be eligible for a refund 

60 to 31 days prior to the program date:  25% of the total program fees will be eligible for a refund  

NO REFUNDS WILL BE GIVEN FOR CUSTOMER CANCELLATIONS WITHIN 30 DAYS OF THE SCHEDULED EVENT.  

HOTEL BOOKING FEES ARE NOT ELIGIBLE FOR REFUNDS REGARDLESS OF DATE OF REFUND REQUEST.

ALL ONLINE CONTENT PURCHASES (INCLUDING MEMBERSHIPS, REVIEW PROGRAMS, LECTURES, OR OTHER ITEMS PURCHASED THROUGH THE COMPANY WEBSITE OR ITS REFERRAL SOURCES, AND NOT DESIGNATED AS LIVE EVENTS) ARE NON-REFUNDABLE.  ALL SALES ARE FINAL FOR THESE PRODUCTS.