Frequently Asked Questions

Live and Online Skills and Procedure Courses

REGISTRATION AND COST QUESTIONS

You can register for any live course HERE.

My employer has to register for me. How can I do this?

Your employer can register for you through our website HERE.
Please make sure your email address is the primary email address. This will make sure you get program notifications and other important emails about your course.
If someone other than the program attendee is paying for the course, the attendee information should be entered into the shipping section.

I don’t have a credit card, can I pay by check?

No problem! Please contact us directly. We will need to receive your check and deposit funds prior to completing your registration.
We also accept payment from Venmo and PayPal.

My employer needs to review the course material before they approve my funds. Can you send me a PRINTABLE Program Description?

Click HERE for information about our 2-day Clinical Skills and Procedure Workshop
Click HERE for information about our Ultrasound Program
Click HERE for information about our Advanced and Difficult Airway Course
Click HERE for information about our Emergency Medicine Board Review Series
Click HERE for information about our Hospitalist Medicine CAQ Board Review Series for Physician Assistants
Our three day programs combine either the 1-day Ultrasound or Airway program (Thursday) with our 2-day Clinical Skills and Procedure workshop (Friday and Saturday)

How many CME credits do I earn from your courses?

Each program include CME credits accredited by the AAPA. In addition, your certificate will state any specific credits you earn with each program. These can include pharmacology hours, procedure hours, or others.
Below is a chart detailing the credits awarded after completion of each program:

	Category I CME Credits	Emergency Procedure Hours	Pharmacology Hours	Other
The Ultrasound Course (Live or Online)	14	10	1.5
The Advanced and Difficult Airway Course	10	8.5	1.5
The Emergency Medicine Board Review Series Core Module	60	10	18
The Emergency Medicine Board Review Series QBank	30	10	7
2-Day Clinical Skills and Procedure Workshop	23	12	3
3-Day Combined Ultrasound, Skills, and Procedure Workshop	37	22	4.5
3-Day Combined Airway, Skills, and Procedure Workshop	33	20.5	4.5
Acute Care Medicine Board Review Series Core Module	40		18	Includes Risk Management Activity
Acute Care Medicine QBank	30		7

We do not report CME credits automatically. It is the participant’s responsibility to claim, maintain, and report all CME that they wish to claim with their respective organizations. We encourage all customers to ensure that our programs will meet the requirements for their intended purposes.

What is the course price?

Each live program ranges from $849 to $2700 and includes either a 1-day course, 2-day Clinical Skills and Procedure Workshop, or a 3-day combination of both programs.
All of live programs include a hands on procedure lab, 1 year online access to our website and clinical content, additional CME credits, optional online certification, and a letter of reference.
The 2-day clinical skills and procedure course also includes a practice suture kit, tote bag, and optional course companion and reference textbook.

Do you offer course discounts?

Yes – we offer a 10% early bird discount if booked by the advertised date for the course you are interested in joining. The coupon will be available at the time of registration. Click the coupon to get your discount. If a coupon is not available, it has either expired, or the maximum number of discounts has been given.
We offer regular promotions throughout the year! Follow us on Linkedin and Facebook for special deals!
Group discounts are offered for groups of 3 or more who book at the same time, and range from 15-25% based on the size of the group

Are hotel and travel costs included in the course price?

No, but discounted hotel rates are available and can be booked directly through our website at the time of registration.
You may stay anywhere you choose for our program.
You will be responsible for coordinating your own travel arrangements.

What is the pocket course companion?

The course companion is a printed booklet with a collection of reference normal findings (such as EKG and radiographs) that you can use during the program to compare abnormal findings shown to the normal studies that you need to compare. It can also be used during your clinical practice!
A full-size comprehensive course book is only available for purchase at the live 2-day program, and includes all program slides in high quality color, and space for taking notes.
The standard package for all programs contains the same material online, but will require a laptop or tablet to view during the course. We suggest bringing an extension cord if you want laptop access.

How do online courses work?

All online courses are accessible through the toolkit.
Each course is accredited for interchangeable CME credits. You may claim your certificate at any time.
Online course purchases are non-refundable.

What is your rescheduling and refund policy?

From our TERMS AND CONDITIONS:

All requests for refunds must be made in writing or email format. Refunds for program fees (defined as the total sum of any payments made excluding hotel reservations) are determined based on a pro-rated schedule prior to the date of the program as follows:

Time	Refund
91 or more days prior to the program date	All program fees are fully refundable, minus a $250 reservation fee
90 to 61 days prior to the program date	50% of the total program fees will be eligible for a refund
60 to 31 days prior to the program date	25% of the total program fees will be eligible for a refund
30 or less days prior to the program date	No Refunds will be given

HOTEL BOOKING FEES ARE NOT ELIGIBLE FOR REFUNDS REGARDLESS OF DATE OF REFUND REQUEST. ALL ONLINE CONTENT PURCHASES (INCLUDING MEMBERSHIPS, REVIEW PROGRAMS, LECTURES, OR OTHER ITEMS PURCHASED THROUGH THE COMPANY WEBSITE OR ITS REFERRAL SOURCES, AND NOT DESIGNATED AS LIVE EVENTS) ARE NON-REFUNDABLE. ALL SALES ARE FINAL FOR THESE PRODUCTS.

Why do you have a strict refund policy?

Our faculty is scheduled far in advance, and our hotels are contracted for a minimum number of attendees (including seats, meals, rooms and fees). All of our faculty members are actively practicing, and must request time off to teach our events! We staff teachers to a 6:1 ratio, and your registration counts towards our staffing numbers. When cancellations occur, we need fewer teachers, but still need to ensure our faculty are treated fairly. We also need to make sure our staff and hotels are not penalized. Please make sure you plan to attend when you register.

CONTENT AND SCOPE QUESTIONS

Should I take this course?

This activity gives a wide exposure to a number of clinical topics and is well suited to any provider in any practice setting.

What will I gain from this course?

Participants in this course will have a clear understanding of how to identify common emergencies, perform primary care procedures, perform emergency procedures and life-saving interventions, and apply these in ANY PRACTICE SETTING.

Do I earn Continuing Education Credits for this course?

Yes – all of our programs – live and online – are accredited for CME credits that are interchangeable with every nursing and physician assistant certifying organization.
Additional CME opportunities are available on our website
CME content is added on a regular basis.

Will Continuing Education from the AAPA count for me?

AAPA CME credits are interchangeable with every major NP and PA certification body. They accept each other’s category 1 credits. AANP, ANCC, CCNE, AACN and NCCPA also accept AAPA credits interchangeably. You are encouraged to check with your individual certifying body to ensure credits will count for you.

What do we do in a 1 day course?

Our one-day focused programs in Advanced Airway Management and Ultrasound will train you to become highly competent in airway management and diagnostic and procedural ultrasound.

What do we do in the 2 day course?

In short, we offer a high-intensity course filled with a TON of practice-related education
EKG Interpretation
- We have a thorough EKG course including basics of conduction, patterns of injury, STEMI, Arrhythmias, Electrolyte disorders, common artifacts, and treatments. Identification of lethal conduction disturbances, and treatment of acute coronary syndrome.
Pulmonary Management
- Identification and treatment of common airway emergencies including COPD, Asthma, Pneumothorax, and pulmonary embolism
Radiology, Radiology, and Radiology!
- We cover normal plain film interpretation and common abnormalities of the entire human body, including chest, abdomen, spine, upper, and lower extremities.
  - Presentation and explanation of the various types of radiology studies, including radiographs, CT, MRI, and Ultrasound
  - Quality metrics and ordering guidelines
Identification of emergent skin conditions, lethal skin diseases, and treatment guidelines
PROCEDURES!
- Afternoon sessions are dedicated to procedures that correlate to the lectures given in the first half of each day.
- Procedures include Needle Decompression, chest tube insertion, knee aspiration/injection, Shoulder injection, Central Line insertion, Lumbar Puncture, IUD insertion and removal, Fish hook removal, Nail trephination, punch biopsy, Abscess incision and drainage, and common joint reductions.
- SUTURE WORKSHOP
  - We have a focused suture workshop that includes knot tying, and several types of suture patterns. We staff to a very low student to teacher ratio to maximize individual learning!
- SPLINTING WORKSHOP
  - Get your hands wet and learn how to apply all types of splints using actual splinting materials!

What do we do in the 3 day course?

In three days you will combine either our ultrasound or airway course with our 2-day clinical skills and procedure workshop!

Who teaches this course?

Our courses are taught by experienced, seasoned, and board-certified physicians and advanced practice providers with diverse clinical and academic backgrounds.
All of our faculty members are actively practicing in their fields and up to date with current management and guidelines.
Online lectures and additional content are created by and narrated by faculty members who are experts in their subject matter.

Why should I choose this course over others?

There is truly nothing out there that does what we do, the way we do it, in the amount of time that we do it, and provides the resources we provide.
A team of Physicians and Advanced Practice Providers for each course ensures you will receive balanced education.
Our online clinical resources are direct, focused, and not full of fluff seen on other online sites.
Additional CME opportunities will ensure regular annual CME requirements are met every year.

MEMBERSHIP QUESTIONS

Does signing up for a membership get me into the two-day live program?

No. Membership will get you access to our PPE Clinical Toolkit, billing, coding, decision-making, and guideline content, but will not give you access to the live program or videos from the live program. Registering for the course is a separate registration.

What does membership include?

Membership includes 1 year of renewable access to all of the clinical resources on our website, discounts to courses, clinical gift certificates, and other resources.
This subscription automatically renews for $49.99 annually
You may opt out at any time through our website
1 year of membership in included in your purchase, and you have unlimited access to our simulators at all future programs while your membership remains active.

Can I purchase a membership without going to a course?

Yes, but you will not receive access to our course materials, live course videos, other live program-related content, or simulator access.

Will a membership give me a discount on course registration?

Yes – members have discounts to all course registrations, which will be credited back to you.

How much does membership cost?

The initial membership fee is $99.00, and then recurs annually for $49.99.
You may opt out of future renewals through our website

Where can I become a member?

You can register for a membership HERE.

How do I use the Toolkit?

You can view and download the Toolkit User Guide HERE.

What if I don’t want my membership to renew?

The initial membership fee is $99.00, and then recurs annually for $49.99.
You will need access to the Toolkit to complete your post-course assessment for your CME certificate, to take the optional certification exam and get certified for your employers/credentialers, and to have access to other CME activities throughout the year.
You may opt out of future renewals through our website
To opt out of renewals, log on to the toolkit —> My Dashboard —> My Subscription —> Cancel
Please note that you will still have access to the toolkit for the remainder of your current subscription year if you cancel it, but it will be canceled on your renewal date.

PROGRAM LOCATION QUESTIONS

Where is the program held?

Our live programs are held in three locations
- DoubleTree Resort at SeaWorld in Orlando, Florida
- Aloft Dallas Downtown hotel in Dallas, Texas
- DoubleTree Crystal City in Washington, DC
Additional locations may appear throughout the year.

Can I book a room through your website?

Yes, you have the option to request a room at the hotel for the course.
Room requests made through our website are pre-paid and based on contracted availability at each hotel
Unless rooms are unavailable from the hotel, room purchases through our website are non-refundable
If you prefer to make a hotel reservation outside of our site, we encourage you to contact the hotel directly and ask for a reservation for our event!
Please note that hotel rooms booked through our website are non-refundable.

What time does the program start?

The program begins at 8am and ends when the procedures are complete – typically around 4-5pm.
Students are encouraged to arrive at 7:30am on Friday to allow time to pick up course materials prior to the start of the program.

What should I wear to the program?

We are a very informal group and encourage you to dress comfortably for your best personal learning environment.

What should I bring to the program?

Bring whatever you need to learn. You will receive a notepad, pen, suture kit, suture materials, tools, and either an online or a printed course companion when you arrive at the course.
All of the live material presented in your course is recorded and available online for you to review any time. There is no pressure to take notes or be concerned about missing content – its all available online for you to review at your leisure!

How do I get access to the website?

If you registered for our live program, your account access and membership will be activated immediately upon registration and will be active for one year.
Website access renews annually for $49.99

ACCREDITATION AND CERTIFICATION QUESTIONS

I took the course. How do I get my certificate?

The AAPA require a post-course survey be completed. Our survey is online, and helps us ensure that our quality standards are being met. Once you complete this survey, you will automatically receive a certificate.
We are unable to report your completion or award a certificate until you have completed a post-course survey.

What is the Certification?

The option to earn certification is included in our 2-day program
Certification can be earned by taking our certification test and scoring 70%. This has been statistically validated and represents the top 10% of all program participants
You will have up to 3 attempts to pass the test
After successful completion, you will earn a certificate, and a letter or reference that can be given to prospective employers and hospital credentialing committees to bolster your application and verify your skillset.

How do I take the Certification Test and earn a letter of recommendation?

The Certification test is located in the Clinical Toolkit, and you will have access to the test when you log in.

HOW DO I GET A COPY OF MY CME CERTIFICATE?

Once you complete our program, you will need to complete an online survey which will automatically generate your certificate.

If you are a nurse practitioner:

Per the AANP: “Learners must complete evaluations and post test to obtain credit within the timeframe designated by the hosting organization. This time may be no greater than 6 months after the end of the activity. If the learner has not completed the evaluation and post test in the allotted time, credit cannot be awarded to that learner.”

Effective 5/1/2022 all ongoing certifications will be through the AAPA. These credits are interchangeable with every major accrediting body for both nurse practitioners and physician assistants.

YOU MUST HAVE ACTIVE TOOLKIT ACCESS TO COMPLETE THE POST-COURSE SURVEY AND CLAIM CME CREDITS FOR OUR PROGRAMS.

STILL HAVE QUESTIONS?

How do I contact you for more questions?

We can be reached by email at [email protected] or by telephone at (321) 506-9303